Wi-fi nightmare: why your canon pixma mg3620 refuses to connect

Connecting your Canon Pixma MG3620 printer to Wi-Fi can be a frustrating experience if it refuses to cooperate. However, with a systematic approach, you can resolve this issue and get your printer back online in no time.

Check Your Router and Printer Settings

1. Verify Router Connection: Ensure that your router is turned on and broadcasting a strong Wi-Fi signal. Try connecting other devices to the network to confirm its functionality.
2. Restart the Router and Printer: Turn off both your router and printer, wait a few minutes, and then power them back on. This can often resolve temporary connection issues.
3. Check Firewall Settings: Make sure that your router’s firewall is not blocking connections from the printer. Allow access to the printer’s IP address or MAC address in the router’s security settings.

Reconfigure Wi-Fi Connection

1. Reset the Printer’s Wi-Fi Settings: On the printer’s control panel, navigate to the “Settings” or “Wireless” menu and select the option to reset the Wi-Fi connection. This will erase any existing settings and allow you to reconfigure the printer’s connection.
2. Connect Using WPS: If your router supports Wi-Fi Protected Setup (WPS), press the WPS button on the router and then press the WPS button on the printer within two minutes. This will automatically establish a secure connection between the devices.
3. Use the Canon PRINT Inkjet/SELPHY App: Download the Canon PRINT Inkjet/SELPHY app on your mobile device and follow the on-screen instructions to connect the printer to your Wi-Fi network.

Network Troubleshooting

1. Check IP Address: Assign a static IP address to the printer to avoid conflicts with other devices on the network. You can find the printer’s IP address in the printer’s settings or by using the Canon PRINT Inkjet/SELPHY app.
2. Change the Wi-Fi Channel: If there is a lot of Wi-Fi traffic in your area, try changing the Wi-Fi channel on your router. This can improve signal strength and reduce interference.
3. Use a Wi-Fi Extender: If your printer is located far from the router, consider using a Wi-Fi extender to boost the signal strength and improve connectivity.

Other Factors to Consider

1. Printer Firmware: Make sure that your printer’s firmware is up to date. Canon often releases firmware updates that address connectivity issues.
2. Anti-Virus Software: Disable anti-virus software temporarily to see if it is blocking the printer’s connection. If this resolves the issue, add the printer to the anti-virus software’s exclusion list.
3. Physical Obstacles: Remove any physical obstacles between the printer and the router, such as walls or furniture, that may be blocking the Wi-Fi signal.

Troubleshooting Summary

• Check router and printer settings.
• Reconfigure Wi-Fi connection using WPS or the Canon PRINT Inkjet/SELPHY app.
• Troubleshoot network issues by checking IP address, changing Wi-Fi channel, or using a Wi-Fi extender.
• Consider printer firmware updates, anti-virus software, and physical obstacles.

Next Steps: If All Else Fails

If you have exhausted all of the troubleshooting steps above and your Canon Pixma MG3620 still won’t connect to Wi-Fi, you may need to contact Canon customer support for further assistance.

Top Questions Asked

Q: Why does my printer keep disconnecting from Wi-Fi?
A: Check for interference, signal strength, and router settings.

Q: How do I reset my printer’s Wi-Fi password?
A: Use the printer’s control panel or the Canon PRINT Inkjet/SELPHY app.

Q: Can I connect my printer to multiple Wi-Fi networks?
A: Yes, you can set up multiple Wi-Fi profiles on your printer.

Q: Why is my printer not showing up on my Wi-Fi network?
A: Check for firewall settings, IP address conflicts, or physical obstacles.

Q: How do I know if my printer is connected to Wi-Fi?
A: Check the printer’s status screen or use the Canon PRINT Inkjet/SELPHY app to verify connectivity.