What To Know
- Whether you’re a seasoned Surface Pro user or a curious explorer, the question “Is my Surface Pro under warranty.
- If you believe your Surface Pro is under warranty and it’s experiencing a covered issue, you can make a warranty claim through Microsoft’s support channels.
- Contact Microsoft Support online or by phone, visit a Microsoft Store, or mail your device to a Microsoft repair center.
Whether you’re a seasoned Surface Pro user or a curious explorer, the question “Is my Surface Pro under warranty?” inevitably arises. This comprehensive guide will delve into the intricacies of Microsoft’s warranty coverage for Surface Pro devices, empowering you with the knowledge to determine its status and protect your investment.
Checking Your Warranty Status
Microsoft’s Website
The most straightforward way to check your Surface Pro’s warranty status is through Microsoft’s website. Visit the [Surface Warranty Lookup](https://support.microsoft.com/en-us/surface/check-warranty-status) page and enter your device’s serial number. This will provide you with detailed information about your warranty coverage, including its start and end dates.
Device Settings
Alternatively, you can check your warranty status within your Surface Pro‘s settings. Go to Settings > **System** > **About** and scroll down to the **Warranty** section. This will display the current warranty status of your device.
Proof of Purchase
If you don’t have your serial number or access to your Surface Pro, you can also provide proof of purchase to Microsoft. This could include a receipt, invoice, or credit card statement. Microsoft will use this information to verify your warranty coverage.
Types of Warranties
Standard Limited Warranty
All Surface Pro devices come with a standard limited warranty of one year from the date of purchase. This warranty covers defects in materials and workmanship, as well as software issues.
Extended Warranties
Microsoft offers extended warranty options for Surface Pro devices. These warranties typically provide coverage for up to three years and include additional benefits, such as accidental damage protection and expedited repairs.
Business Warranties
Businesses can purchase Surface Pro devices with business warranties. These warranties offer a range of benefits tailored to business needs, such as priority support and device management tools.
Exclusions from Warranty Coverage
While Microsoft’s warranties provide comprehensive coverage, there are certain exclusions. These include:
- Damage caused by accidents, misuse, or neglect
- Software issues caused by third-party applications
- Consumables, such as batteries and power cords
- Damage caused by unauthorized repairs
How to Make a Warranty Claim
If you believe your Surface Pro is under warranty and it’s experiencing a covered issue, you can make a warranty claim through Microsoft’s support channels. You can:
- Contact Microsoft Support online or by phone
- Visit a Microsoft Store
- Mail your device to a Microsoft repair center
Microsoft will evaluate your claim and determine if it’s covered under warranty. If it is, they will repair or replace your device free of charge.
Frequently Asked Questions
Q1: How long does the standard warranty for Surface Pro last?
A: One year from the date of purchase.
Q2: What is covered under the standard warranty?
A: Defects in materials and workmanship, as well as software issues.
Q3: Can I extend the warranty for my Surface Pro?
A: Yes, Microsoft offers extended warranty options for up to three years.
Q4: What is not covered under Microsoft’s warranties?
A: Damage caused by accidents, misuse, or neglect, software issues caused by third-party applications, consumables, and damage caused by unauthorized repairs.
Q5: How can I make a warranty claim?
A: Contact Microsoft Support online or by phone, visit a Microsoft Store, or mail your device to a Microsoft repair center.
