What To Know
- The first step is to identify the location of the paper jam.
- This is the area where the paper travels through the printer before reaching the output tray.
- Check that the paper size and type settings in the printer driver match the paper you are using.
Paper jams are a common frustration for printer users. If you’re experiencing this issue with your HP OfficeJet Pro 9015 printer, don’t despair. This detailed guide will provide you with step-by-step instructions on how to unjam the printer quickly and efficiently.
Identifying the Jam Location
The first step is to identify the location of the paper jam. There are three main areas where paper can get stuck in the HP OfficeJet Pro 9015:
- Input tray: This is where paper is fed into the printer.
- Print path: This is the area where the paper travels through the printer before reaching the output tray.
- Output tray: This is where the printed paper is collected.
Unjamming from the Input Tray
1. Open the input tray by lifting it up.
2. Carefully remove any jammed paper from the tray.
3. Check for any torn or damaged paper and remove it.
4. Close the input tray and try printing again.
Unjamming from the Print Path
Caution: Unjamming from the print path requires care to avoid damaging the printer.
1. Turn off the printer and unplug it from the power source.
2. Open the rear access door by pressing the tabs on either side.
3. Gently pull out the jammed paper from the print path.
4. Check for any torn or damaged paper and remove it.
5. Close the rear access door.
6. Plug the printer back in and turn it on.
Unjamming from the Output Tray
1. Open the output tray by pulling it out.
2. Remove any jammed paper from the tray.
3. Check for any torn or damaged paper and remove it.
4. Close the output tray.
Preventing Paper Jams
To minimize the risk of paper jams, follow these tips:
- Use high-quality paper that is compatible with the HP OfficeJet Pro 9015.
- Avoid using folded, torn, or wrinkled paper.
- Ensure that the paper is loaded correctly in the input tray.
- Do not overload the input tray.
- Keep the printer clean and free of dust and debris.
Troubleshooting Tips
If you’re still having trouble unjamming your HP OfficeJet Pro 9015, try these troubleshooting tips:
- Make sure that the printer is on a flat surface.
- Check that the paper size and type settings in the printer driver match the paper you are using.
- Restart the printer by turning it off and then back on.
- If the paper is still jammed, contact HP support for assistance.
Answers to Your Most Common Questions
Q: Why does my HP OfficeJet Pro 9015 keep jamming?
A: Paper jams can occur due to various reasons, such as using low-quality paper, overloading the input tray, or a dirty printer.
Q: Can I unjam my HP OfficeJet Pro 9015 without turning it off?
A: It is generally recommended to turn off the printer before unjamming to prevent damage.
Q: What should I do if I can’t remove the jammed paper?
A: If you are unable to remove the jammed paper, contact HP support for assistance.
