What To Know
- Locate the rear access panel on the back of the printer and open it by squeezing the latches on both sides.
- Paper jams can be caused by various factors, such as using the wrong paper type, overloading the paper tray, or foreign objects in the printer.
- To prevent paper jams, use the correct paper type, ensure the paper is not overloaded, and keep the printer’s internal mechanisms clean.
Experiencing paper jams with your HP LaserJet Pro M402n printer can be frustrating. However, with the right steps, you can quickly and effectively clear the jam and restore your printer to proper working order. This comprehensive guide will provide you with step-by-step instructions on how to unjam your HP LaserJet Pro M402n printer.
Understanding Paper Jams
Before attempting to unjam your printer, it’s essential to understand the different types of paper jams that can occur:
- Input Tray Jams: Paper can get stuck in the input tray before it enters the printer.
- Output Tray Jams: Paper can become jammed as it exits the printer and enters the output tray.
- Internal Jams: Paper can get stuck inside the printer’s internal mechanisms.
Safety Precautions
- Always unplug the printer before attempting any unjamming procedures.
- Avoid using sharp objects to remove jammed paper, as this could damage the printer.
- Wear gloves to protect your hands from any sharp edges on the printer.
Unjamming the Input Tray
Step 1: Open the Input Tray
Open the input tray by pulling it toward you.
Step 2: Remove the Paper Stack
Gently remove the entire stack of paper from the input tray.
Step 3: Check for Obstructions
Inspect the input tray for any obstructions, such as torn paper or foreign objects. Remove any obstacles you find.
Unjamming the Output Tray
Step 1: Open the Output Tray
Open the output tray by pulling it toward you.
Step 2: Remove the Jammed Paper
Carefully remove the jammed paper from the output tray.
Step 3: Check for Torn Paper
Inspect the jammed paper for any torn pieces. If there are torn pieces, retrieve them from the printer’s internal mechanisms (see below).
Unjamming Internal Jams
Step 1: Open the Rear Access Panel
Locate the rear access panel on the back of the printer and open it by squeezing the latches on both sides.
Step 2: Remove the Jammed Paper
Gently pull the jammed paper out of the printer’s internal mechanisms.
Step 3: Check for Torn Paper
Inspect the jammed paper for any torn pieces. If there are torn pieces, remove them from the printer’s internal mechanisms.
Step 4: Close the Rear Access Panel
Once all the jammed paper has been removed, close the rear access panel securely.
Resetting the Printer
Step 1: Plug in the Printer
Plug the printer back into a power outlet.
Step 2: Power on the Printer
Press the power button to turn on the printer.
Step 3: Print a Test Page
Print a test page to verify that the printer is functioning properly.
Troubleshooting Tips
- If you encounter any difficulties while unjamming your printer, refer to the HP LaserJet Pro M402n User Guide for specific troubleshooting steps.
- If you are unable to clear the jam yourself, contact HP support for assistance.
What You Need to Know
Q: Why does my HP LaserJet Pro M402n printer keep jamming?
A: Paper jams can be caused by various factors, such as using the wrong paper type, overloading the paper tray, or foreign objects in the printer.
Q: How can I prevent paper jams in the future?
A: To prevent paper jams, use the correct paper type, ensure the paper is not overloaded, and keep the printer’s internal mechanisms clean.
Q: What should I do if I cannot remove the jammed paper myself?
A: If you encounter difficulties while unjamming the printer, contact HP support for professional assistance.
