What To Know
- Disconnect the power cord from the back of the printer and the electrical outlet.
- Reconnect the power cord to the printer and the electrical outlet.
- Click on the “Firmware Update” option and follow the on-screen instructions to update the printer’s firmware.
Encountering issues with your Brother HL-L2370DW printer? A simple reset can often resolve a wide range of problems. This comprehensive guide will provide you with step-by-step instructions on how to reset your Brother HL-L2370DW, enabling you to restore its optimal performance.
Factory Reset: Restoring Default Settings
1. Power On the Printer: Ensure that the printer is turned on and connected to a power source.
2. Hold Down the “Cancel” Button: Locate the “Cancel” button on the printer’s control panel and press and hold it down.
3. Press the “Power” Button: While holding down the “Cancel” button, press and hold the “Power” button.
4. Release Both Buttons: Continue holding both buttons for approximately 5 seconds, then release them simultaneously.
5. Wait for Reset: The printer will now perform a factory reset. This process can take a few minutes.
Power Cycle: Resetting the Printer’s Memory
1. Turn Off the Printer: Press the “Power” button on the printer’s control panel to turn it off.
2. Unplug the Printer: Disconnect the power cord from the back of the printer and the electrical outlet.
3. Wait 30 Seconds: Allow the printer to remain unplugged for at least 30 seconds.
4. Plug In the Printer: Reconnect the power cord to the printer and the electrical outlet.
5. Turn On the Printer: Press the “Power” button to turn the printer back on.
Toner Reset: Clearing Toner Error Messages
1. Open the Front Cover: Lift the front cover of the printer.
2. Remove the Toner Cartridge: Pull the toner cartridge straight out of the printer.
3. Inspect the Toner Chip: Examine the toner chip on the side of the toner cartridge. If it’s damaged or dirty, clean it using a soft cloth.
4. Reinstall the Toner Cartridge: Insert the toner cartridge back into the printer, ensuring it’s fully seated.
5. Close the Front Cover: Lower the front cover to close it.
Network Reset: Restoring Network Settings
1. Access the Control Panel Menu: Press the “Menu” button on the printer’s control panel.
2. Navigate to “Network”: Use the arrow keys to navigate to the “Network” option and press “OK.”
3. Select “Factory Default“: Use the arrow keys to select “Factory Default” and press “OK.”
4. Confirm Reset: Press “Yes” to confirm the network reset.
5. Wait for Reset: The printer will now perform a network reset. This process can take a few minutes.
Paper Jam Reset: Clearing Paper Obstructions
1. Open the Back Cover: Lift the back cover of the printer.
2. Remove the Paper Tray: Pull the paper tray straight out of the printer.
3. Clear Paper Jams: Carefully remove any jammed paper from the paper path.
4. Reinsert the Paper Tray: Push the paper tray back into the printer until it clicks into place.
5. Close the Back Cover: Lower the back cover to close it.
Firmware Reset: Updating the Printer’s Software
1. Download the Firmware: Visit the Brother website and download the latest firmware for your Brother HL-L2370DW printer.
2. Extract the Firmware File: Extract the downloaded firmware file to a folder on your computer.
3. Open the Web Interface: Enter the printer’s IP address in a web browser‘s address bar and press “Enter.”
4. Navigate to “Settings”: Click on the “Settings” tab.
5. Update the Firmware: Click on the “Firmware Update” option and follow the on-screen instructions to update the printer’s firmware.
Troubleshooting Tips
- Check the Power Connection: Ensure that the printer is properly plugged into a power source.
- Clean the Printer: Regularly clean the printer’s exterior and interior to prevent dust and debris from causing issues.
- Use Genuine Toner: Use only genuine Brother toner cartridges to avoid compatibility problems.
- Update the Printer Driver: Keep the printer driver up to date to ensure optimal performance.
- Contact Brother Support: If you encounter any difficulties during the reset process, contact Brother’s customer support for assistance.
Questions You May Have
Q: Why should I reset my Brother HL-L2370DW printer?
A: Resetting the printer can resolve various issues, including paper jams, toner errors, and network problems.
Q: How often should I reset my printer?
A: It’s not necessary to reset the printer regularly unless you encounter specific issues.
Q: Will resetting the printer erase my documents?
A: No, resetting the printer will not erase any documents stored on your computer or the printer’s memory.
Q: What if I can’t reset my printer using the steps provided?
A: If you encounter any difficulties, contact Brother‘s customer support for assistance.
Q: Can I reset my printer wirelessly?
A: No, the reset process requires physical access to the printer’s control panel.
