What To Know
- In this comprehensive guide, we’ll provide step-by-step instructions on how to reset your Arris Touchstone CM8200, including both the soft and hard reset methods.
- While the modem is turned off, press and hold the reset button on the back.
- A soft reset takes a few minutes, while a hard reset can take up to 10 minutes.
Facing network issues with your Arris Touchstone CM8200 cable modem? A simple reset can often resolve these problems and restore your internet connection. In this comprehensive guide, we’ll provide step-by-step instructions on how to reset your Arris Touchstone CM8200, including both the soft and hard reset methods.
Soft Reset vs. Hard Reset
There are two main types of resets: soft reset and hard reset.
- Soft Reset: This is a temporary reset that clears the modem’s memory but does not erase any settings. It’s the preferred method for most common network issues.
- Hard Reset: This is a factory reset that erases all settings and configurations. Use this method only if the soft reset fails to resolve the problem.
How to Soft Reset Arris Touchstone CM8200
1. Power Cycle: Unplug the power cord from the modem and wait for 30 seconds. Then, plug it back in and allow the modem to restart.
2. Use the Reset Button: Locate the reset button on the back of the modem. Use a paperclip or similar tool to press and hold the button for 10 seconds. Release the button and wait for the modem to reboot.
How to Hard Reset Arris Touchstone CM8200
1. Power Cycle: Follow the same steps as for the soft reset.
2. Hold Reset Button: While the modem is turned off, press and hold the reset button on the back.
3. Power On: While still holding the reset button, plug the power cord back into the modem.
4. Release Button: Hold the reset button for an additional 30 seconds, then release it.
5. Wait for Reboot: The modem will now reboot and perform a factory reset.
Troubleshooting After Reset
After performing a reset, you may need to reconfigure your modem settings. Here are a few common issues and solutions:
- Internet Connection: If you’re still having trouble connecting to the internet, contact your internet service provider (ISP) to verify your account status.
- Wireless Network: If your wireless network is not working, check the modem’s Wi-Fi settings and ensure that it’s broadcasting a signal.
- Device Connectivity: If specific devices are not connecting to the network, try restarting them or checking their network settings.
Other Tips for Resetting Arris Touchstone CM8200
- Check the Power Source: Ensure that the power cord is securely plugged into the modem and the power outlet.
- Avoid Resetting Too Often: Frequent resets can damage the modem. Only perform a reset when necessary.
- Contact Customer Support: If you continue to experience problems after resetting the modem, contact Arris customer support for assistance.
Wrap-Up: Restoring Network Harmony with a Reset
By following the steps outlined in this guide, you can effectively reset your Arris Touchstone CM8200 and resolve common network issues. Remember, a simple reset can often save you time and frustration by restoring your internet connection quickly and easily.
Basics You Wanted To Know
Q: How long does it take to reset the Arris Touchstone CM8200?
A: A soft reset takes a few minutes, while a hard reset can take up to 10 minutes.
Q: Will resetting the modem delete my saved Wi-Fi passwords?
A: Yes, a hard reset will erase all settings, including saved Wi-Fi passwords.
Q: What should I do if the reset button on my modem is broken?
A: Contact Arris customer support for assistance with a broken reset button.
Q: Can I reset the Arris Touchstone CM8200 remotely?
A: No, you cannot reset the modem remotely. You need physical access to the device to perform a reset.
Q: Why is my modem not connecting to the internet after a reset?
A: Check your ISP account status, modem settings, and device connectivity. If the problem persists, contact Arris customer support.
