What To Know
- To process the claim, the customer will need to provide proof of purchase and a description of the issue.
- Can I transfer my warranty to a new owner.
- Yes, you can transfer your warranty to a new owner by contacting Alienware customer support.
Alienware, renowned for its high-performance gaming laptops and desktops, offers a comprehensive warranty program to protect its customers’ investments. This warranty covers various components and services, providing peace of mind and ensuring a hassle-free ownership experience.
Standard Warranty
All Alienware systems come with a standard one-year Limited Hardware Warranty. This warranty covers defects in materials and workmanship on the following components:
- System chassis
- Motherboard
- Processor
- Memory
- Graphics card
- Hard drive
- Power supply
- Keyboard and mouse (if included)
Extended Warranty
Customers can extend the standard warranty by purchasing an Alienware Extended Service Plan. These plans offer various coverage options, including:
- Premium Support Plus: Provides 24/7 technical support, on-site repairs, and accidental damage coverage for up to four years.
- Premium Support: Offers 24/7 technical support and on-site repairs for up to three years.
- Basic Support: Extends the standard warranty by two years, providing basic technical support and hardware repairs.
Accidental Damage Coverage
Alienware’s Premium Support Plus plan includes accidental damage coverage, which protects the system against accidental drops, spills, and other mishaps. This coverage is available for up to two years from the date of purchase.
Warranty Exclusions
The Alienware warranty does not cover the following:
- Software issues
- Consumables (e.g., batteries, cables)
- Damage caused by misuse, neglect, or unauthorized repairs
- Products purchased from unauthorized resellers
How to File a Warranty Claim
To file a warranty claim, customers can contact Alienware‘s customer support team either by phone, email, or live chat. To process the claim, the customer will need to provide proof of purchase and a description of the issue.
Warranty Transferability
Alienware warranties are transferable to new owners. To transfer the warranty, the original owner must contact Alienware customer support and provide the following information:
- System serial number
- New owner’s contact information
- Proof of purchase (e.g., original receipt)
Warranty Voidance
Alienware warranties can be voided in the following circumstances:
- Unauthorized repairs
- Removal of warranty labels
- Damage caused by improper use or storage
Conclusion: Peace of Mind with Alienware’s Warranty
Alienware’s comprehensive warranty program provides customers with peace of mind and ensures a hassle-free ownership experience. By offering various coverage options and including accidental damage protection, Alienware demonstrates its commitment to customer satisfaction and the durability of its products.
Frequently Asked Questions
Q: How do I check my Alienware warranty status?
A: You can check your warranty status online by entering your system’s serial number on Alienware’s website.
Q: Can I purchase an extended warranty after I’ve bought my Alienware system?
A: Yes, you can purchase an extended warranty within 30 days of your initial purchase.
Q: What is the cost of an extended warranty?
A: The cost of an extended warranty varies depending on the coverage and duration you choose. Contact Alienware customer support for pricing information.
Q: Does the warranty cover software issues?
A: No, the warranty does not cover software issues. However, Alienware offers technical support to assist with software-related problems.
Q: Can I transfer my warranty to a new owner?
A: Yes, you can transfer your warranty to a new owner by contacting Alienware customer support.
